Questionnaire

Name

Company

Telephone

Email

What is good about the TBS service and why do you buy from us over against other similar suppliers?

What elements of our customer service would you improve?

If you wanted us to stock two more items, what would you request?

Have you have had a Negative experience buying from TBS, and do you have any ongoing frustrations with our products/services?

Do you have any pain points with other suppliers products/services, you think we could supply and help you with?

Do you get on well with our staff? – are there any issues we need to sort or would you reward someone for good performance?

Would you want us to open another trade outlet? – if so where would you choose?

Are there any products that TBS offer that you don’t currently purchase from us? If yes, why are we missing out on these orders?

How could we make it easier for you to buy from us?

Could you recommend our products/services to another Trade Contact.? If so, please list their details.

If you were the only TBS Director for the day, what Positive trait would you initiate for success?