Questionnaire | TBS Polycarbonates

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Company

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What is good about the TBS service and why do you buy from us over against other similar suppliers?

What elements of our customer service would you improve?

If you wanted us to stock two more items, what would you request?

Have you have had a Negative experience buying from TBS, and do you have any ongoing frustrations with our products/services?

Do you have any pain points with other suppliers products/services, you think we could supply and help you with?

Do you get on well with our staff? – are there any issues we need to sort or would you reward someone for good performance?

Would you want us to open another trade outlet? – if so where would you choose?

Are there any products that TBS offer that you don’t currently purchase from us? If yes, why are we missing out on these orders?

How could we make it easier for you to buy from us?

Could you recommend our products/services to another Trade Contact.? If so, please list their details.

If you were the only TBS Director for the day, what Positive trait would you initiate for success?

"A friendly company who put customer service/satisfaction first"

Jayne Griffiths, Office Administrator

"When you’re working on a high profile job, you need to use the best quality products………… TBS polycarbonates are the company of choice…… thanks again guys! "

Bert Hussein

"Really, really pleased with the bi-fold door I had off you guys. Fitting went well and the door also had some great quality features that are new to me."

Glenn Fobbester

"Always a good service from TBS"

John Monaghan

"We were recently commissioned to re-glaze a steel lean-to on a listed building that posed a number of issues including: *The original wired glass no longer rated as safety glass and could pose a serious risk in the event of breakage. *The steel glazing bars weren’t uniform. *Handling risks *Breakage Having considered a variety of options, we found the answer with TBS - 6mm Lexan. Unlike glass, Lexan is lightweight, won’t shatter, won’t split & can be cut on site if required. Available in cut sizes, and clear or obscure finish. TBS delivered when they said they would, and all the sheets were cut accurately to the required dimensions, making installation very straightforward. I would highly recommend TBS, and will definitely be using them for future projects."

Simon Jackson

"We couldn’t ask for more from TBS Poly who are our new distributors in Cheshunt. Its important we give them every support in the first few months to help make it a success for them "

Richard

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